How I Discovered the Secret of Creating a Drama Free Team

Here’s the story: Throughout my career coaching numerous healthcare teams, several patterns of failure have emerged. For example: Managers trying everything out there, reading all the books, attending all the seminars, trying every new leadership technique…but they still lose control of the workplace as the drama mushrooms out of control.

In an attempt to solve this dilemma, I began developing a framework of key concepts that began to produce amazing results.  As the steps of the Drama Free Process were practiced over and over again, the managers, administrators, and staff members responded with gratitude for the completely transformed work environment we had created.

Here are some of the secrets I uncovered:

  • How to increase personal responsibility with each team member.
  • The misunderstood role of clarity in improved team performance and accelerated growth.
  • New coaching skills that eliminate the gossip and compel your team to stop throwing one another under the bus.
  • How to build trust with your team so they begin working together peacefully and exceed their goals.
  • How to give constructive feedback in a way that eliminates your fear of confrontation (this one point was crucial).


As I began sharing these coaching tips, feedback techniques, and communication skills with the senior living management teams I was training, they enthusiastically reported the elimination of the persistent legacy of drama on their teams.


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